Privacy Policy

Privacy Policy for HeatGifts

1. Introduction

Welcome to HeatGifts. This Privacy Policy explains how Debrah Arriola LLC, doing business as HeatGifts (“HeatGifts,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit our website https://heatgifts.co (the “Site”), purchase our products (T-shirts, hoodies, sweatshirts – the “Products”), or otherwise interact with us. Our operations are based at 3018 Clinton St, Abilene, TX 79603, USA.

We are committed to protecting your privacy and handling your personal information transparently and securely. By accessing or using our Site, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms herein, please do not access or use the Site.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We may collect the following categories of personal information:

  • Identifiers: Such as your real name, billing address, shipping address, email address, phone number, IP address, and account username (if you create one).

  • Customer Records Information: Such as your name, address, phone number, and order history related to Products purchased.

  • Commercial Information: Records of Products purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Internet or Other Electronic Network Activity Information: Such as browsing history, search history, information regarding your interaction with our Site (e.g., pages visited, time spent on pages, links clicked), browser type, operating system, and device information.

  • Payment Information: When you make a purchase, your payment card details are collected and processed by our secure third-party payment processors (e.g., Stripe, PayPal). We do not directly store your full payment card information on our servers.

  • Communications: Records and copies of your correspondence if you contact us (e.g., emails, contact form submissions).

3. How We Collect Your Information

We collect personal information from various sources, including:

  • Directly from You: When you make a purchase, create an account, fill out forms on our Site (like the contact form), subscribe to our newsletter, or communicate with us via email or other channels.

  • Automatically: As you navigate through the Site, we may use automatic data collection technologies like cookies, web beacons, pixels, and server logs to collect certain information about your equipment, browsing actions, and patterns (as described in Section 6).

  • From Third Parties: We may receive information from third-party service providers, such as payment processors (confirming payment) or analytics providers (providing aggregated site usage data).

4. How We Use Your Information

We use the personal information we collect for various business purposes, including:

  • To Fulfill Your Orders: To process and manage your orders, including payment processing, coordinating production with our partners, shipping, and handling returns or exchanges.

  • To Provide Customer Support: To respond to your inquiries, troubleshoot problems, and provide assistance.

  • To Communicate With You: To send you order confirmations, shipping notifications, updates about our policies, and respond to your requests.

  • For Marketing and Promotions: To send you newsletters, promotional offers, and other marketing communications that may be of interest to you (where you have opted-in or as permitted by law). You can opt-out at any time.

  • To Improve Our Site and Services: To understand how users interact with our Site, analyze trends, personalize your experience, and improve our Site’s functionality, product offerings, and user experience.

  • For Security and Fraud Prevention: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and ensure the security of our Site and transactions.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

5. How We Share Your Information

We do not sell your personal information. We may share your personal information with the following categories of third parties only for legitimate business purposes necessary to operate our business and fulfill your requests:

  • Production and Fulfillment Partners: As our products are made-to-order, we share necessary information (such as your shipping address, product specifications, and order details) with our trusted third-party production partners who manufacture and ship your Products directly to you. They are contractually obligated to use this information solely for fulfillment purposes.

  • Payment Processors: To securely process your payments (e.g., Stripe, PayPal). They receive payment information directly and process it according to their own privacy policies.

  • Shipping Carriers: To deliver your orders (e.g., USPS, UPS, DHL).

  • Service Providers: Companies that perform essential services on our behalf, such as website hosting, data analysis, email delivery services (for newsletters and transactional emails), IT support, marketing platforms, and customer service tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

  • Analytics Providers: Such as Google Analytics, to help us understand website usage. Data shared is often aggregated or anonymized.

  • Legal Authorities: If required by law, regulation, legal process (like a subpoena or court order), or governmental request, or to protect the rights, property, or safety of HeatGifts, our customers, or others.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, customer information may be transferred as a business asset.

We require third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Cookies and Tracking Technologies

Our Site uses cookies (small text files placed on your device) and similar tracking technologies (like web beacons or pixels) to collect information about your browsing activities. These technologies help us operate our Site efficiently, remember your preferences (like language or cart contents), analyze Site traffic and usage patterns, ensure security, and potentially deliver relevant marketing content.

You can manage or disable cookies through your internet browser settings. Most browsers provide options to block or delete cookies. Please note, however, that if you disable cookies, some features of our Site may not function correctly or be available. For more general information on cookies, please visit www.allaboutcookies.org.

7. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect the personal information we collect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We utilize Secure Socket Layer (SSL) technology for encrypting sensitive data during transmission. However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including providing you with services, satisfying any legal, accounting, or reporting requirements, and resolving disputes. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. For instance, order details are typically retained for several years to comply with tax and record-keeping obligations.

9. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

  • Right to Access: You may have the right to request access to the personal information we hold about you.

  • Right to Correction: You may have the right to request that we correct inaccurate or incomplete personal information.

  • Right to Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, legal obligations, security purposes).

  • Right to Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link provided in every email or by contacting us directly. Please note you may still receive essential transactional or administrative emails related to your orders or account.

To exercise any applicable rights, please contact us using the details provided in the “Contact Information” section below. We may need to verify your identity before fulfilling your request, and we will respond within the timeframes required by applicable law.

10. Children’s Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe that a child under 13 may have provided us with personal information, please contact us.

11. Third-Party Links

Our Site may contain links to websites operated by third parties. This Privacy Policy does not apply to those third-party websites. We do not control and are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Site after any changes signifies your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us: